Cancellation, Rescheduling & Refund Policy
This Cancellation, Rescheduling & Refund Policy applies to all Services provided by Sterling Marie, LLC (the “Company,” “we,” “us,” or “our”).
Christina Sterling is the owner and operator of the Company and provides Services through the Company.
For purposes of this Policy, all capitalized terms, including “Services,” shall have the meanings set forth in the Company's Terms of Service, which are incorporated herein by reference.
By purchasing, booking, scheduling, participating in, or otherwise using any Services, you acknowledge and agree to be bound by this Cancellation, Rescheduling & Refund Policy, together with the Terms of Service, Acceptable Use Policy, Privacy Policy, Cookie Policy, and Disclaimer, Waiver & Limitation of Liability Policy, all of which are incorporated herein by reference.
Use of all Services is voluntary and undertaken solely at your own discretion and risk.
No Refunds
All purchases, payments, deposits, fees, session bookings, packages, programs, and Services are final.
To the fullest extent permitted by law, all Services are non-refundable, whether used in full, used in part, scheduled, unscheduled, completed, partially completed, canceled, missed, abandoned, or otherwise unused.
No refunds, credits, chargebacks, offsets, partial refunds, or prorated refunds shall be provided except where required by applicable law.
Client Responsibility for Scheduling
Clients are solely responsible for scheduling Services using the booking system, scheduling link, or other method provided by the Company.
Failure to schedule, attend, participate in, or complete Services within the applicable timeframe does not create any right to a refund, credit, extension, or replacement Service.
Service Expiration Periods
Unless otherwise specified in writing by the Company:
• Single 1:1 Heart Coherence Sessions must be scheduled and completed within fourteen (14) days of purchase.
• Anchoring Inner Alignment Packages must be fully used within two (2) months of purchase.
• Living from Inner Alignment Packages must be fully used within three (3) months of purchase.
Any unused, partially used, unscheduled, or incomplete Services automatically expire at the end of the applicable period and are forfeited without refund, credit, extension, or replacement.
Rescheduling Policy
Clients may reschedule a scheduled session by providing at least seventy-two (72) hours' advance notice prior to the scheduled session time.
Rescheduling must be completed using the scheduling method designated by the Company.
Any cancellation, rescheduling request, absence, or failure to attend occurring less than seventy-two (72) hours before the scheduled session time shall result in forfeiture of that session, which shall be deemed fully used.
Missed Sessions and No-Shows
Missed sessions, no-shows, late arrivals, abandoned sessions, connection failures attributable to the client, or failures to attend for any reason are considered fully used and are not eligible for rescheduling, replacement, credit, or refund.
Advance Booking Waitlist
When appointments are fully booked, new clients may request to be added to the advance booking waitlist.
As future availability is released or appointments become available, clients on the waitlist may be invited to schedule in the order requests were received. Placement on the waitlist does not guarantee an appointment.
Clients who remain on the waitlist will be contacted as additional availability becomes available.
Integration Support
Any Integration Support, messaging support, follow-up communications, resources, or related support included within a package is available only during the applicable package term.
Such Integration Support automatically expires upon expiration of the applicable package period and will not be extended unless expressly agreed to in writing by the Company.
Company Discretion
In rare circumstances, the Company may, in its sole and absolute discretion, grant an exception to this Policy.
Any exception, accommodation, extension, rescheduling opportunity, credit, or other courtesy provided by the Company shall not create any obligation to provide similar treatment in the future and shall not constitute a waiver of any rights under this Policy.
Policy Changes
The Company reserves the right to modify, update, suspend, or replace this Cancellation, Rescheduling & Refund Policy at any time. Any changes shall become effective upon posting unless otherwise required by applicable law.
Acknowledgement
By purchasing, booking, scheduling, participating in, or otherwise using any Services, you acknowledge and agree that:
• All Services are non-refundable except where required by law.
• You are solely responsible for scheduling and attending Services.
• Unused Services may expire.
• Missed sessions and late cancellations may be forfeited.
• No guarantees are made regarding outcomes or results.
• You have read, understood, and agree to this Cancellation, Rescheduling & Refund Policy.